Refund policy

Return & Refund Policy – Nova Cure

Return & Refund Policy
At Nova Cure, customer satisfaction is our priority. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

We accept returns under the following conditions:

• The product received is damaged, defective, or incorrect.
• The return request is submitted within 7 days from the date of receiving the order.
• The product is unused, unopened, and in its original packaging.

Due to health and safety regulations, opened or used pharmaceutical, medical, skincare, or personal care products cannot be returned or refunded, unless the product is defective or incorrectly delivered.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products.
• Products damaged due to misuse or improper storage.
• Clearance or promotional items (unless defective).

3. Refund Process

If your return request is approved:

• Refunds will be processed through the original payment method (if applicable), or as agreed with customer support.
• Refund processing time may take 5–14 business days, depending on your payment provider or bank.

4. Exchange Policy

If you received a damaged, defective, or incorrect item, we may offer:

• A replacement product, or
• A full or partial refund, depending on the case.

5. Return Shipping

• If the return is due to an error from Nova Cure (wrong, damaged, or defective product), return shipping costs will be covered by us.
• For other approved returns, shipping costs may be the customer’s responsibility.

6. How to Request a Return

To request a return or refund, please contact our customer support team with:

• Order number
• Product details
• Photos (if the item is damaged or incorrect)

Contact Information:
Nova Cure
📍 Cairo, Egypt
📞 010 50195922
🌐 novacurepharma.com