Shipping policy

Shipping Policy – Nova Cure

Shipping Policy
At Nova Cure, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

1. Shipping Coverage

We currently provide shipping services across Egypt. Delivery availability may vary depending on your location.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Processing time may vary during high-demand periods, promotions, or holidays.

3. Delivery Time

Estimated delivery times:

  • Cairo & Giza: 1–3 business days
  • Other Governorates: 2–5 business days

Please note that delivery times are estimates and may vary depending on courier operations, location, weather conditions, or unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated based on:

  • Delivery location
  • Order size or weight
  • Promotional shipping offers (if available)

The shipping cost will be displayed during checkout before completing your purchase.

5. Order Tracking

Once your order is shipped, you may receive shipping confirmation details through phone, SMS, email, or other available communication methods.

6. Delivery Attempts

Please ensure that the shipping address and phone number are accurate.

If the delivery attempt fails due to:

  • Incorrect address
  • No response from customer
  • Customer unavailable

The order may be delayed, rescheduled, or cancelled.

7. Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • An incorrect item
  • Missing items

Please contact us within 48 hours of receiving your order to review the issue and provide support.

8. Delays & Exceptions

Nova Cure is not responsible for shipping delays caused by:

  • Courier company delays
  • Weather conditions
  • Public holidays
  • Force majeure events
  • Incorrect customer information

9. Contact Information

For any shipping-related inquiries, please contact us:

Nova Cure
📍 Cairo, Egypt
📞 010 50195922
🌐 novacurepharma.com